“Many compliments have been received about your energetic and humorous delivery style. Even some of our most ‘attitude challenged’ supervisors raved about your program and how much they look forward to attending the next session as an opportunity to rethink their role as a manager. This enthusiasm that you create in the classroom will undoubtedly lead to better retention of the material presented, as well as our staff being more willing to experiment with the techniques you presented. I especially appreciate your tying the effectiveness of managers to the need to deliver consistently good service to the public.”
-Jiro Sumada, Deputy Chief Engineer, County of Hawaii Department of Public Works