Programs

from Beth Terry

 

Kickstart Your Yearly Plan!

This Seven Step program will get your team excited about your yearly plan, your monthly plan, your new sales project, and your ongoing projects. Click here for more information!

Management Programs

Beth's basic management philosophy is this: It is a CEO's job to make it possible for the managers to succeed. C-Level Execs need to communicate the vision, passion, and culture to keep everyone moving towards the goal. It is a manager's job to make sure the team suceeds. Managers need to provide the tools, methods, information, coaching, and training necessary to make that happen.

• Lead your Team to Success

Five Tools that will help get your team on board and ready to participate. Getting buy in, creating team spirit again, finding ways to engage your employees in the process of success.

• Non-threatening Performance Reviews that actually work

PCP = Preparation, Communication, Participation. All contribute to an ongoing process that motivates and inspires your team. This program will help your managers create a plan for ongoing communication with each team member that will ensure more successful Performance Review Conversations. How to prepare, how to get the employee prepared, step by step instruction for conducting the conversations, creating agreements for follow up conversations. Email Beth for a free Report on the Performance Review Process.

• Create a Culture where Customer Service is Automatic

Common Sense Tools for setting up and maintaining a culture of service. Setting standards, setting boundaries, creating systems and expectations that make it not only possible, but automatic. AND - we'll help you balance the business needs with the Customer's needs! Had it with all the pious platitudes about customer service? Is the customer always right? How do you keep the good customers, take care of business and get it through to your employees that ‘taking care of people’ is a good idea? Here are seven practical, do-able ideas for creating quality service, quality service employees and … staying in business.

• Why "24/7 work hard / party hard / live hard / die young" Cultures are Time Bombs

 

Common sense Work Life Balance tools to keep your workforce working for a long time. Managing your team with chaos and extreme competition may help the bottom line for a short run, but for the long haul, create a work environment that supports the whole person instead of drains them. Exhaustion is a guaranteed formula for failure. Don't use the Enron model. Be smart.

 

• "The Fish rots from the head down" and other important management tips.

 

Got too many employee problems? Look in the mirror. Sometimes we are our worst enemy. What got us to the top may not sustain us once we are there. Our work habits may not translate into great management and leadership. Find out the nine and a half ways we can mess with the success of our companies, and Five ways we can turn our 'uniqueness' into a win for everyone.

 

Topics for your Teams

• Getting Out of Overwhelm

Desk messy? House messy? Life messy? You are not much help to others when you are paralyzed from Overwhelm. Stress and disorganization keeps us all from being effective. Here are five ways we get into overwhelm and three surefire ways to get out. This information-packed program will keep you laughing all the way back to normal and give you tools you can use for a lifetime.

• Managing Change: coping with an ever-changing world.

Too much change in your life? It does not have to derail you. You can and will find a way through the maze... You may actually discover that you enjoy this new way of being if you can overcome your initial resistance. Discover the predictable dynamics of change. Explore new ways to negotiate change successfully. Stay ahead of the game and not only survive, but thrive in this rapidly changing world!

• Live UP to Your Potential! (Keynote or Workshop)

The world needs you. The world needs your talent. Wake up! A lot of us have forgotten our goals or talked ourselves out of them. We have rationalized ourselves into a corner. We give up because 1) We say "goals don’t work"; 2) We felt selfish wanting so much for ourselves; or 3) It was easier to have an excuse than do what it took to reach that elusive vision. You can reach the vision. You can move past the obstacles. You can make a difference. Let Beth show you how.

• Working With Difficult Customers

Have any customers that make you crazy? Most “difficult customers” would never describe themselves in that way. They see themselves as customers with a legitimate complaint. This session presents five concrete ways to create an atmosphere for resolving customer problems without alienating the customer and all of his/her relatives for the rest of your business life.

• Customer Service: It's the Only Game in Town

Tired of the latest training fads? Looking for some practical advice to help your employees understand that if the customer stops coming, we don’t need to go to work anymore… our doors will close! Here are nine solid principals, common sense approaches, and practical methods to help employees and managers think differently about their attitudes, their service and the importance of urgency in creating positive customer experiences and loyal customers who return.

• MBTI® Qualified Administrator

The Myers Briggs Type Indicator is one of the oldest and most accurate personality profiles in existence. Translated into 16 languages and in use for more than 30 years, it has been tested on millions of people worldwide. Beth can customize a program using this profile as a basis for Communication, Conflict Resolution, Team Building, Managing Change, or Management and Staff Development. Let Beth customize a program for you today.

• Author of two books:

“101 Ways to Make Your Life Easier”

“Walking in a Crowd of Angels”

Additional courses on Management and Support Staff Development are available. Please let us know if you are interested in those topics.


All programs may be tailored and combined to fit your unique challenges .

Don't see what you need? Talk with Beth and let's determine what kind of results you want. Beth has been a manager, a top Admin Manager for a billion dollar corporation, a business owner, and a boss to hundreds of people. Each situation is different - let's find what you need first, we can name it later.

Five Talking Points:

1) What do you want at the end of the day? (attitudes, changes, results, new thought processes, feelings?)

2) Where's the pain? (what are you trying to solve? what are the challenges?)

3) What are the corporate or association messages you'd like to reinforce?

4) How much time can you / will you devote to this process?

5) What resources are in place currently to achieve your goals?

 

Available upon request: more advanced programs for Management, Supervisory, and Executive Admin Support Teams

Email Beth For details on any of these titles. Beth tailors all of her programs, so let us know how we can serve you, and we'll put a program together to meet your unique needs.